Twilio TaskRouter - 通过assigned_tasks 排序工人

如何解决Twilio TaskRouter - 通过assigned_tasks 排序工人

我遇到了有关 Twilio TaskRouter 配置的问题。问题是我需要将传入的任务分配给分配给他/她的任务较少的工作人员，而不是时间最长的空闲工作人员（默认情况下）。

根据Twilio's multitasking documentation，每个worker 在他们的频道中都有一个assigned_tasks 属性。所以，我试图在我的 order_by 子句中使用这个属性，但它似乎不起作用。

{
  "task_routing": {
    "filters": [
      {
        "filter_friendly_name": "Worker Filter","expression": "transfertargettype == 'worker'","targets": [
          {
            "queue": "WQXXXXX","expression": "worker.sid == task.targetSid","timeout": 30,"skip_if": "workers.available == 0"
          },{
            "queue": "WQXXXXX","timeout": 0,"skip_if": "workers.available == 0"
          }
        ]
      },{
        "filter_friendly_name": "Ordered","expression": "1==1","order_by": "worker.channel.chat.assigned_tasks ASC","skip_if": "workers.available == 0"
          }
        ]
      }
    ],"default_filter": {
      "queue": "WQXXXXX"
    }
  }
}

重要的是要说在这种情况下我的第一个过滤器没有被触发，因为我没有传递 transfertargettype 属性。

知道为什么这不起作用吗？

谢谢:D

解决方法

根据 Twilio 的支持，无法按任务分配的数量对我的工人进行排序。相反，他们建议我根据此工作人员属性的特定值创建许多过滤步骤。

所以，这是我现在的工作流程：

{
  "task_routing": {
    "filters": [
      {
        "filter_friendly_name": "Ordered","expression": "1==1","targets": [
          {
            "queue": "WQXXXXXXXXX","expression": "worker.channel.chat.assigned_tasks == 0","skip_if": "1==1"
          },{
            "queue": "WQXXXXXXXXX","expression": "worker.channel.chat.assigned_tasks == 1","expression": "worker.channel.chat.assigned_tasks == 2","expression": "worker.channel.chat.assigned_tasks == 3","expression": "worker.channel.chat.assigned_tasks == 4",...
        ]
      },{
        "filter_friendly_name": "Anybody","targets": [
          {
            "queue": "WQXXXXXXXXX"
          }
        ]
      }
    ],"default_filter": {
      "queue": "WQXXXXXXXXX"
    }
  }
}