如何解决Paypal 争议沙盒测试，触发 CUSTOMER.DISPUTE.RESOLVED 事件
我正在尝试触发 CUSTOMER.DISPUTE.RESOLVED 事件以在沙盒中进行争议测试，为此我进行了测试付款并在解决中心发起了争议。为了触发争议解决事件，我想调用解决争议方法 https://developer.paypal.com/docs/api/customer-disputes/v1#disputes-actions_adjudicate。 但是我无法做到这一点，因为创建争议后处于 WAITING_FOR_SELLER_RESPONSE 状态，我只允许致电接受索赔并提供证据。 接受索赔后，我只能调用提供支持信息的方法，仍然不允许使用结算方法。
所以我的问题是如何在沙箱中触发 CUSTOMER.DISPUTE.RESOLVED 事件以及我需要从这里调用解决方法的争议状态https://developer.paypal.com/docs/api/customer-disputes/v1#disputes-actions_adjudicate？
请求/响应示例
争议打开后的详细信息
{
"dispute_id": "PP-D-40523","create_time": "2021-03-03T08:47:08.000Z","update_time": "2021-03-03T08:48:12.000Z","disputed_transactions": [
{
"buyer_transaction_id": "35703532VD052404F","seller_transaction_id": "92198049S8582070N","create_time": "2021-03-03T08:41:55.000Z","transaction_status": "COMPLETED","gross_amount": {
"currency_code": "USD","value": "29.99"
},"buyer": {
"name": "John Doe"
},"seller": {
"email": "sb-47flty3787626@business.example.com","merchant_id": "TQNC9P6W9822C","name": "John Doe's Test Store"
},"items": [],"seller_protection_eligible": true
}
],"reason": "UNAUTHORISED","status": "WAITING_FOR_SELLER_RESPONSE","dispute_amount": {
"currency_code": "USD","value": "29.99"
},"dispute_life_cycle_stage": "CHARGEBACK","dispute_channel": "INTERNAL","extensions": {
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
},"seller_response_due_date": "2021-03-24T08:47:50.000Z","allowed_response_options": {
"accept_claim": {
"accept_claim_types": [
"REFUND"
]
}
},"links": [
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523","rel": "self","method": "GET"
},{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/provide-evidence","rel": "provide_evidence","method": "POST"
},{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/accept-claim","rel": "accept_claim","method": "POST"
}
]
}
提供证据后
{
"dispute_id": "PP-D-40523","update_time": "2021-03-03T11:01:55.000Z","status": "UNDER_REVIEW","evidences": [
{
"evidence_type": "OTHER","documents": [
{
"name": "ava.jpeg"
}
],"notes": "Test","source": "SUBMITTED_BY_SELLER","date": "2021-03-03T11:01:56.000Z","action_info": {
"action": "PROVIDE_EVIDENCE"
}
}
],{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/provide-supporting-info","rel": "provide_supporting_info","method": "POST"
}
]
}
索赔后的另一个争议
{
"dispute_id": "PP-D-40407","create_time": "2021-03-02T08:17:07.000Z","update_time": "2021-03-02T08:47:05.000Z","disputed_transactions": [
{
"buyer_transaction_id": "1VS7234539684123P","seller_transaction_id": "2S50928513331053U","create_time": "2021-03-02T08:09:49.000Z","documents": [],"notes": "Refund.","date": "2021-03-02T08:47:06.000Z","action_info": {
"action": "ACCEPT_CLAIM","response_option": "REFUND"
}
}
],"links": [
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40407",{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40407/provide-supporting-info","method": "POST"
}
]
}
有争议的裁判
请求
POST https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/adjudicate
{
"adjudication_outcome": "BUYER_FAVOR"
}
回复
{
"name": "VALIDATION_ERROR","message": "Invalid request - see details","debug_id": "6aadbbc916b3c","information_link": "https://developer.paypal.com/docs/api/customer-disputes/v1/#errors","details": [
{
"issue": "ACTION_NOT_ALLOWED_IN_CURRENT_DISPUTE_STATE"
}
],"links": []
}
解决方法
您必须在 PayPal 状态下将其设为“UNDER_REVIEW”，然后您才能以一种或另一种方式触发裁决。
因此，如果是“WAITING_FOR_SELLER_RESPONSE”，您应该提供证据；有一个呼吁。
您可能还需要提出要约并拒绝要约，或升级以提出索赔。
此工具可能有助于了解潜在步骤：https://www.paypal.com/apex/product-profile/customerDisputes/
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