目前Citrix官网说正在working with Microsoft解决这个问题,给出了一个workaround,具体信息见下:
Issue 7 - Issue Description
Mouse pointer is not visible within a v1809 HDX 3D pro session. All operations inside the session are to be performed by keyboard using shortcuts. This issue is seen with Citrix XenApp/XenDesktop 7.15 only. This issue is not seen with later versions of XenApp/XenDesktop.
[LCM-4951]
Problem Cause
A change in mouse functionality API‘s is causing this issue.
Solution
Citrix is working with Microsoft to resolve this issue. As a work around,users Could enable mouse pointer trails by following below steps:
- Click Start and type ‘mouse settings‘.
- Click on ‘Additional mouse options‘.
- Click on ‘Pointer Options‘ tab.
- Select the checkBox ‘display pointer trails‘.
- Click Apply and Ok.
作为运维人员要么自己帮客户改,要么给客户一个文档,让客户自己改。但是应该还有option3:组策略更改这个配置,google了一下,确实有这个注册表键值。
注册表键值路径:hey_CURRENT_USER\Control Panel\ Mouse
然后新建一个String Value,命名为:MouseTrails
填写一个键值,键值范围是:1 ~ 7
1 – Minimum length trails.
4 – Medium length trails.
7 – Maximum length trails.
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