windows-server-2008 – 从Windows 2008 R2 SP1分析BSOD转储文件

我遇到使用VMWare运行的虚拟 Windows Server 2008 R2 SP1服务器的问题.服务器正在运行Citrix,并且还安装了Symantec Endpoint保护.它随机崩溃并转到BSOD.

调查事件日志并未提供有关崩溃原因的任何有用信息.我运行Windows调试并生成如下所示的报告.显然它指向一个失败的司机.问题是我无法确定驱动程序导致它的原因.我想知道是否有人可以提供一些帮助.

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## Bugcheck Analysis   ##
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005,Exception code that caused the bugcheck
Arg2: fffff9600008744d,Address of the instruction which caused the bugcheck
Arg3: fffff88007ba3de0,Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000,zero.

Debugging Details:
------------------
Page 125923 not present in the dump file. Type ".hh dbgerr004" for details

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxInternalInvalidate+7d
fffff960`0008744d f6473208        test    byte ptr [rdi+32h],8

CONTEXT:  fffff88007ba3de0 -- (.cxr 0xfffff88007ba3de0)
rax=0000000000000000 rbx=0000000000010485 rcx=0000000000000000
rdx=0000000000000b02 rsi=0000000000000000 rdi=0000000000000000
rip=fffff9600008744d rsp=fffff88007ba47c0 rbp=0000000000000000
 r8=0000000000010485  r9=0000000000000000 r10=fffff900000004c0
r11=fffff900c26eac30 r12=0000000000000000 r13=0000000000000001
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!xxxInternalInvalidate+0x7d:
fffff960`0008744d f6473208        test    byte ptr [rdi+32h],8 ds:002b:00000000`00000032=??
Resetting default scope

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff960001351a2 to fffff9600008744d

STACK_TEXT:  
fffff880`07ba47c0 fffff960`001351a2 : 00000000`00000000 00000000`00000040 fffffa80`0678d330 00000000`00000000 : win32k!xxxInternalInvalidate+0x7d
fffff880`07ba4840 fffff960`001352a2 : fffffa80`0678d330 00000000`00000000 fffff880`07ba4ca0 fffffa80`06109ab0 : win32k!xxxInternalUserChangeDisplaySettings+0x486
fffff880`07ba4900 fffff960`001330e3 : 00000000`00000000 00000000`00000000 fffff900`c0f9ead0 fffff900`00000040 : win32k!xxxUserChangeDisplaySettings+0x92
fffff880`07ba49f0 fffff960`00115cba : 00000000`00000001 00000000`00aff960 00000000`00000000 ffffffff`ffffffff : win32k!xxxRemoteReconnect+0x6d7
fffff880`07ba4bf0 fffff800`016d9ed3 : fffffa80`06f66b00 fffff880`07ba4ca0 00000000`00000000 00000000`00000000 : win32k!NtUserCallOneParam+0x4e
fffff880`07ba4c20 000007fe`fd1b2aea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00aff918 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fd1b2aea


FOLLOWUP_IP: 
win32k!xxxInternalInvalidate+7d
fffff960`0008744d f6473208        test    byte ptr [rdi+32h],8

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalInvalidate+7d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50e64bda

STACK_COMMAND:  .cxr 0xfffff88007ba3de0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxInternalInvalidate+7d

BUCKET_ID:  X64_0x3B_win32k!xxxInternalInvalidate+7d

Followup: MachineOwner
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这看起来像以下知识库文章中描述的问题：

https://support.microsoft.com/en-us/kb/2359223

“0x0000003B”当应用程序或服务执行与GUI相关的操作时,Windows Server 2008 R2和Windows 7中出现停止错误

我认为这是修复程序中描述的问题的原因是因为它专门调用win32k.sys驱动程序.此外,还在转储中显示的CSRSS.exe进程用于用户模式GUI操作与内核之间的进程间通信,这也表示修补程序中描述的问题(参考：https://en.wikipedia.org/wiki/Client/Server_Runtime_Subsystem).

我建议在知识库文章和监视中应用此修补程序,以查看是否继续停止错误.